OTS Offshore Privacy Policy

What personal information do we collect

In general terms, personal data, personal information or personally identifiable information are terms used to mean any information about an individual from which that person can be identified. Throughout this privacy policy, we refer to this kind of information as personal information. Where the identity of a person has been removed (by anonymization), then this is not personal information. We call this anonymized information.

We collect both personal information and anonymized information. We may use both personal information and anonymized information to create aggregated information such as statistical or demographic data, which we may use for any purpose.

In general terms, the types of personal information we collect include:

• General Information: first name and surname, username and password, email address, contact information, country of residence, job title, physical address, and other information you provide us when you create an account or interact with us.
• Transaction and Payment Information: information that may relate to transactions you may carry out with us, including bank account details and other relevant payment information.
• Identity Information: information that we may require to establish your identity. This may include your title, first name and surname, preferred name, photographic images, residential address, and any additional names.
• Usage Information: information about how you use our Websites and our Products and Services including viewing, logs, metrics, and other device and technical data and support tickets. This may include information such as your web request, Internet Protocol (“IP”) address, device identifiers, device information (such as OS type or browser type), cookie IDs, referring / exit pages and URLs, interaction information (such as clickstream data), domain names, pages viewed, crash data, and other similar technical data.
• Location Information: location information is either provided by a mobile device interacting with one of our Websites or applications or associated with your IP address when you visit our Websites or use our Products and Services.
• Public/Third Party Information: information from third-party or public sources or that we receive from companies that partner with us to provide our Products and Services.
• User Generated Information: content and information that you submit when using the Websites or our Products and Services, including, for example, the information you provide in any blogs or forums on the Websites, comments you add on our Products and Services, the information you provide when you participate in any interactive features or surveys, and information you submit when filing a support ticket.
• Consents and Preferences Information: details of permissions consents and preferences that you give us.

Where we need to collect personal information by law, or under the terms of a contract we have with you, and you fail to provide that personal information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with Products and Services). In this case, we may have to cancel the Products and Services you have with us, but we will notify you if this is the case at the time.

What personal information do we collect?

In general terms, personal data, personal information, or personally identifiable information are terms used to mean any information about an individual from which that person can be identified. Throughout this privacy policy, we refer to this kind of information as personal information. Where the identity of a person has been removed (by anonymization), then this is not personal information. We call this anonymized information.

We collect both personal information and anonymized information. We may use both personal information and anonymized information to create aggregated information such as statistical or demographic data, which we may use for any purpose.

In general terms, the types of personal information we collect include:

• General Information: first name and surname, username and password, email address, contact information, country of residence, job title, physical address, and other information you provide us when you create an account or interact with us.
• Transaction and Payment Information: information that may relate to transactions you may carry out with us, including bank account details and other relevant payment information.
• Identity Information: information that we may require to establish your identity. This may include your title, first name and surname, preferred name, photographic images, residential address, and any additional names.
• Usage Information: information about how you use our Websites and our Products and Services including viewing, logs, metrics, and other device and technical data and support tickets. This may include information such as your web request, Internet Protocol (“IP”) address, device identifiers, device information (such as OS type or browser type), cookie IDs, referring / exit pages and URLs, interaction information (such as clickstream data), domain names, pages viewed, crash data, and other similar technical data.
• Location Information: location information is either provided by a mobile device interacting with one of our Websites or applications or associated with your IP address when you visit our Websites or use our Products and Services.
• Public/Third Party Information: information from third-party or public sources or that we receive from companies that partner with us to provide our Products and Services.
• User Generated Information: content and information that you submit when using the Websites or our Products and Services, including, for example, the information you provide in any blogs or forums on the Websites, comments you add on our Products and Services, the information you provide when you participate in any interactive features or surveys, and information you submit when filing a support ticket.
• Consents and Preferences Information: details of permissions consents and preferences that you give us.

Where we need to collect personal information by law, or under the terms of a contract we have with you, and you fail to provide that personal information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with Products and Services). In this case, we may have to cancel the Products and Services you have with us, but we will notify you if this is the case at the time

Where we obtain personal information from

We use different methods to collect personal information from and about you including through:

• Direct interactions. You may give us your personal information by submitting information to us, filling in forms on our Websites, or by corresponding with us by post, phone, email or otherwise. This includes when you:
  • apply for or enquire about our Products and Services – as a customer, potential
  • customer or reseller;
  • create an account on our Websites;
  • request support for our Products and Services;
  • subscribe to our publications;
  • request marketing to be sent to you;
  • register for an event;
  • participate at an event;
  • enter a competition, promotion or survey; or
  • give us feedback or contact us.
• Automated technologies or interactions. As you interact with our Websites and through your use of our Products and Services, we will automatically collect personal information relating to your equipment, browsing actions and patterns. For example, this includes when we collect the URLs of any pages viewed or links clicked on our Websites and connect them to your profile. We collect this personal information by using cookies, server logs and other similar technologies. Please see our Cookies Policy for further details.
• Third parties or publicly available sources. We will receive personal information about you from various third parties and public sources as set out below:
  • analytics providers such as Google;
  • advertising networks;
  • search information providers;
  • providers of technical, payment and delivery services;
  • data brokers or aggregators; and
  • publicly available sources.

Protection of your personal information

• We take care to protect your personal information against abuse or loss. As an example, we store personal information in secure environments. We also provide training to our employees on data protection best practices and require them to enter into a confidentiality agreement.
• We cannot guarantee absolute security though. If you would like to learn more about what we do to protect your personal information, please contact us at [email protected].
• We hold our vendors and service providers to the same high privacy standards as we hold ourselves. In all cases where we share your personal information with anyone outside of  OTS , we explicitly require them to acknowledge and adhere to our privacy and customer data handling policies through a data processing agreement.

Children’s Privacy

• Protecting the privacy of young children is especially important. For that reason, OTS does not knowingly collect or solicit personal information from anyone under the age of 13. In the event that we learn that we have collected personal information from a child under age 13, we will delete the information we have stored as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us as indicated in the contact section below.

Your Rights

Under applicable law, you have the following rights:

• Access to your information: You have the right to request a copy of the personal information we hold about you.
• Correcting your information: We want to have accurate personal information about you. Please contact us if you think the personal information we hold is not up to date or correct and we will correct it for you.
• Deletion of your information: You have the right to ask us to delete personal information about you if it no longer is required for the purpose it was collected, you have withdrawn your consent, you have a valid objection to us using your personal information, or our use of your personal information is contrary to law or our other legal obligations.
• Objecting to how we may use your information: You have the right at any time to require us to stop using your personal information for direct marketing purposes. In addition, where we use your personal information on legitimate interest grounds then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.
• Restricting how we may use your information: In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where there is no longer a basis for using your personal information but you don’t want us to delete the information. Where this right to validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.
• Automated processing: If we use your personal information on an automated basis to make decisions that significantly affect you, you have the right to ask that the decision be reviewed by an individual to whom you may make representations and contest the decision. This right only applies where we use your information with your consent or as part of a contractual relationship with you.
• Withdrawing consent using your personal information: Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given. Note, however, that this will not affect any processing that has already taken place.

Please contact us if you wish to exercise any of these rights. You can find the contact details below.

How to contact us

• We have appointed a Data Protection Officer. If you are a UK or EEA resident who requires assistance in exercising your privacy rights, please write to our Data Protection Officer at  [email protected]

Complaints

• We always want to resolve directly all complaints about how we handle personal information.
• If you are an EEA resident, you also have the right to lodge a complaint with the Swedish Data Protection Authority (Datainspektionen).